Payment Policy

Company: Auralight INC
Address: 655 Grant St, Denver, CO 80203, USA
Email: info@auraligh.com

1. Overview

This Payment Policy explains how Auralight processes and secures payments made through our online store.
By placing an order on www.auraligh.com  you agree to the terms below regarding accepted payment methods, transaction security, and refund processing.
Our goal is to ensure every transaction is handled transparently and securely from checkout to confirmation.

2. Accepted Payment Methods

Auralight currently accepts payments through Shopify Payments, which supports the following options:

  • Credit and debit cards: Visa, Mastercard, American Express, Discover

  • Digital wallets: Apple Pay, Google Pay, Shop Pay

All payments are processed in U.S. Dollars (USD).
We do not accept cash, checks, or wire transfers for online purchases.

3. Secure Payment Processing

Payments on our website are encrypted and processed directly through Shopify Payments.
Shopify uses Level 1 PCI DSS (Payment Card Industry Data Security Standard) — the highest level of payment security certification.

This means:

  • All card data is encrypted during transmission.

  • Auralight never stores or has direct access to your card details.

  • Transactions are processed on a secure, third-party server managed by Shopify.

You can confirm a secure checkout by looking for “https://” and the padlock symbol in your browser’s address bar.

4. Payment Authorization and Order Confirmation

When you place an order:

  • Your payment method is authorized immediately at checkout.

  • Once authorization is approved, funds are captured and the order is confirmed.

  • You will receive an order confirmation email containing your order number, summary, and receipt.

If authorization fails or your card is declined, your order will not be processed.
Please contact your bank or card provider if you encounter any issues completing payment.

5. Currency and Fees

All transactions are processed in USD.
If your card is issued by a non-U.S. financial institution, your bank may apply conversion or foreign transaction fees.
Auralight does not charge or control these additional fees — please consult your payment provider for details.

6. Fraud Prevention and Verification

To maintain transaction security and protect against fraud, some orders may be subject to additional verification.
This may include address confirmation, phone verification, or ID verification before shipment.

If verification is required:

  • You will be contacted by our support team via your order email address.

  • Your order will be temporarily on hold until verification is complete.

  • If we cannot confirm payment authenticity, your order may be canceled and refunded in full.

7. Failed or Incomplete Transactions

If a transaction fails or remains pending for more than 24 hours, please:

  • Ensure that the billing address matches your card’s registered address.

  • Verify that sufficient funds are available.

  • Contact your card issuer to confirm authorization.

Our team is available at info@auraligh.com 、、to assist if payment issues persist.

8. Refunds

Refunds for eligible returns or canceled orders are always issued to the original payment method used at checkout.
Once a refund is processed, you will receive an email confirmation.

Depending on your card provider or financial institution, it may take 5–10 business days for the funds to appear in your account.
Auralight is not responsible for delays caused by payment processors or banks.

For full details on return eligibility and refund conditions, please refer to our Return & Refund Policy.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible at 

info@auraligh.com.
Orders can only be canceled within 24 hours of placement, provided that they have not yet entered processing or shipment.
Once an order has shipped, cancellation is no longer possible, and the item will fall under our return policy.

10. Contact Information

For any payment-related questions, please reach out to our support team:

Auralight INC
655 Grant St, Denver, CO 80203, USA
info@auraligh.com

Our team is available Monday to Friday, 9:00 AM – 6:00 PM (EST) to assist with billing or payment concerns.